Pitchwright

Terms of Service

Last updated: June 16, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) are a legal agreement between you (“you” or “User”) and LoopWork Labs (“LoopWork Labs,” “we,” “our,” or “us”) governing your use of Pitchwright and all related services, features, and content (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use Pitchwright. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

By using the Service, you also consent to receive required service communications (billing notices, security alerts, policy updates) by email, as permitted under the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001).

2. Description of Service

Pitchwright is a software-as-a-service platform that enables independent consultants and small consulting firms to create, send, track, and collect signatures and payments on client proposals. The Service includes AI-assisted proposal generation powered by third-party large language model APIs (Anthropic Claude and OpenAI).

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice, except that we will provide at least 30 days’ notice before discontinuing a material feature on which paying subscribers rely.

3. Electronic Signatures

Pitchwright enables you to send proposals for electronic signature. The following disclosures apply to all electronic signatures collected through the Service, in accordance with the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA) as adopted in Texas and other applicable states.

Consent to Electronic Signatures

When a proposal recipient signs a proposal electronically, they are expressly consenting to use electronic signatures and electronic records for that transaction. This consent applies only to the specific proposal being signed and does not constitute blanket consent to electronic signatures for any other transaction.

Hardware & Software Requirements

To access and retain electronically signed records, signers need: a modern web browser (Chrome, Firefox, Safari, or Edge — current or prior major version), an active internet connection, an active email address to receive the signed document, and the ability to open and save PDF files.

Right to Paper Copy

Any party to a signed proposal has the right to request a paper copy of the signed document. To request a paper copy, contact hello@pitchwright.io. We will provide a PDF suitable for printing.

Withdrawal of Consent

A signer may withdraw consent to use electronic signatures by contacting hello@pitchwright.io before signing. Withdrawal of consent does not affect the legal enforceability of any signature already given. After withdrawal, the proposal consultant must use an alternative signing method.

Record Retention

Signed proposals are retained electronically for the life of the consultant’s Pitchwright account, and for a period of 3 years following account closure. Signed records are accessible to the consultant through their dashboard at any time during this period.

Note for consultants: Pitchwright presents these electronic-record and signature disclosures to your proposal recipients within the signing flow itself, and records the version of the disclosures each signer agreed to in the signature audit trail. You do not need to add them separately. Contact us if you have questions about compliant signature presentation.

4. Account Registration

To use the Service you must:

  • Be at least 18 years old and legally capable of entering a binding contract
  • Provide accurate, current, and complete registration information
  • Maintain the accuracy of your account information
  • Keep your password confidential and notify us immediately of any unauthorized access
  • Not create more than one account per individual

You are responsible for all activity that occurs under your account. LoopWork Labs is not liable for any loss or damage arising from your failure to maintain account security.

5. Subscription Plans & Billing

Plans

Pitchwright offers paid subscription tiers (Solo, Pro, Team, and Agency) with varying monthly proposal generation limits. Plan details and current pricing are displayed at checkout and on the pricing page.

Billing & Auto-Renewal

Subscriptions are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorize LoopWork Labs to charge your payment method on a recurring basis, automatically renewing at the end of each billing period, until you cancel. All fees are in US dollars and are non-refundable except as required by applicable law or at our sole discretion. For annual subscriptions, we will send a renewal reminder email at least 14 days before your renewal date, including the renewal amount and instructions for cancellation.

Cancellation

You may cancel your subscription at any time directly from your Account Settings — no phone call or email required. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.

Changes to Pricing

We will provide at least 30 days’ notice by email before increasing subscription prices. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6. AI-Generated Content

Pitchwright uses Anthropic Claude API for proposal generation and refinement. Optional semantic search of your content library, powered by OpenAI’s embeddings API, is planned but not currently enabled. You acknowledge and agree that:

  • You own the output. LoopWork Labs does not claim any intellectual property rights over AI-generated proposals you create using the Service.
  • You are responsible for accuracy. AI-generated content may contain errors, omissions, hallucinations, or inaccuracies. You are solely responsible for reviewing, editing, and verifying all proposal content — including pricing, scope, and legal terms — before sending it to clients.
  • Not professional advice. AI-generated output is not legal, financial, tax, or professional advice of any kind. It is a drafting aid only. Do not rely on AI-generated content as a substitute for qualified professional counsel.
  • Input transmitted to AI providers. Content you submit for AI generation is transmitted to Anthropic (Claude). If we enable semantic search, the content-library text you search would also be transmitted to OpenAI. See our Privacy Policy for full details on what data is sent and how it is handled.
  • Compliance with applicable laws. You are responsible for ensuring that AI-generated proposals comply with all laws and professional regulations applicable to your consulting practice, including any professional licensing requirements in your jurisdiction.

Colorado residents: This service uses AI to generate proposals. The AI output is a drafting aid and does not constitute an automated decision affecting your legal rights or opportunities. You may request human review of any AI-generated content by contacting hello@pitchwright.io.

7. User Content & License

You retain ownership of all content you upload, create, or submit through the Service (“User Content”), including proposal text, meeting notes, templates, logos, and client information.

By using the Service, you grant LoopWork Labs a limited, non-exclusive, worldwide, royalty-free license to store, process, and transmit your User Content solely as necessary to provide the Service to you (including transmitting content to AI providers as described in the Privacy Policy).

You represent and warrant that:

  • You own or have all necessary rights to all User Content you submit
  • Your User Content does not infringe any third-party intellectual property rights
  • You have authority to share your clients’ names, email addresses, and any other personal information you enter into Pitchwright
  • Your use of the Service and all User Content complies with applicable law

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Engage in fraud, money laundering, or deceptive business practices
  • Send unsolicited commercial communications (spam)
  • Impersonate any person or entity or misrepresent your affiliation
  • Upload or transmit malware, viruses, or other malicious code
  • Attempt to gain unauthorized access to the Service or other users’ accounts
  • Scrape, crawl, or systematically extract data from the Service
  • Reverse engineer, decompile, or disassemble any portion of the Service
  • Build a competing product or service using information derived from the Service
  • Use the Service to process or store information in violation of applicable privacy laws
  • Use the Service to harass, threaten, or discriminate against any person

We reserve the right to suspend or terminate accounts that violate this Acceptable Use policy, without prior notice where necessary to protect the Service or other users.

9. Payment Collection Features (Stripe Connect)

Pitchwright allows you to include payment requests in proposals, enabling your clients to pay you directly. This feature is powered by Stripe Connect. By enabling payment collection:

  • You agree to Stripe’s Connected Account Agreement and Stripe’s Terms of Service
  • You are the Merchant of Record for transactions between you and your clients. LoopWork Labs is the technology platform facilitating these transactions and is not a party to them. We are not responsible for disputes, chargebacks, refunds, or failed payments between you and your clients.
  • Stripe may share your identity, bank account, and transaction information with card networks, financial institutions, and regulatory or law enforcement authorities as required by law.
  • You are responsible for compliance with all applicable laws related to your consulting services and payment collection, including all applicable tax obligations.If your annual payment volume through Stripe Connect exceeds IRS reporting thresholds (currently $5,000 in transactions for calendar year 2025 and beyond), Stripe will issue a Form 1099-K to you and report to the IRS. You must maintain accurate tax information in your Stripe Connect account.

10. Intellectual Property

The Pitchwright name, logo, product design, underlying software, and all associated intellectual property are owned by LoopWork Labs and protected by applicable copyright, trademark, and other laws. Nothing in these Terms grants you any right to use LoopWork Labs’ trademarks or branding without our prior written consent.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.

LOOPWORK LABS DOES NOT WARRANT THAT AI-GENERATED PROPOSALS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES, OR THAT USE OF THE SERVICE WILL RESULT IN WINNING ANY PROPOSAL OR CLOSING ANY BUSINESS.

12. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, wars, terrorism, government actions or orders, internet or telecommunications outages, cyberattacks, or the unavailability of third-party services on which Pitchwright depends (including Anthropic, OpenAI, Vercel, Supabase, and Stripe). LoopWork Labs will notify users of material service interruptions caused by force majeure events and will resume services as promptly as reasonably practicable. Force majeure events temporarily suspend any applicable service availability commitments.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOOPWORK LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO LOOPWORK LABS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

14. Indemnification

You agree to defend, indemnify, and hold harmless LoopWork Labs and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or third-party right; or (d) your consulting services or client relationships, including any disputes with clients over proposals generated or signed through the Service.

15. Termination

By you: You may close your account at any time from your account settings or by contacting us. Closing your account cancels your subscription at the end of the current billing period.

By us: We may suspend or terminate your account immediately if you materially breach these Terms, if required by law, or to protect the integrity of the Service. We will provide notice where reasonably practicable.

Effect of termination:Upon termination, your right to use the Service ceases. Your proposal data will be available for export for 30 days following account closure, after which it will be deleted. The following sections survive termination: Electronic Signatures, AI-Generated Content, User Content & License, Acceptable Use, Intellectual Property, Disclaimers, Force Majeure, Limitation of Liability, Indemnification, and Governing Law.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.

Before initiating formal legal proceedings, the parties agree to attempt good-faith resolution by contacting us at hello@pitchwright.io and providing a written description of the dispute. The parties will have 30 days from the date of that notice to resolve the dispute informally before either party may commence litigation.

17. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 14 days’ notice by email before the updated Terms take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

18. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LoopWork Labs regarding the Service and supersede all prior agreements.
  • Severability: If any provision is found unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.
  • Waiver: Our failure to enforce any right or provision is not a waiver of that right or provision. Any waiver must be in writing signed by LoopWork Labs.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you.
  • Feedback License: Any feedback, suggestions, feature requests, or bug reports you provide are voluntary. You grant LoopWork Labs a perpetual, irrevocable, royalty-free, worldwide license to use such feedback in any manner, without attribution or compensation to you.
  • Export Controls: The Service is subject to US export control laws, including the Export Administration Regulations (EAR). You may not use the Service from, or on behalf of persons located in, countries subject to US embargoes or trade sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine). By using the Service, you represent that you are not on any US government restricted-party list.

19. Contact Us

Questions about these Terms? Contact LoopWork Labs at:

hello@pitchwright.io